FAQs • Jupiter, FL • CivicEngage

Do I call Information Systems to learn if there are RFP's or Quotes for technology support projects?: Bids, RFP's and quotes will be listed on-line with the Town of Jupiter website at www.jupiter.fl.us under "Bids for Town Projects". When you click on the link, you will have choices to click on. Please choose the appropriate choice for RFP's and etc.

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Information Systems

1. What is Information Systems?: Information Systems is the computer department, which supports the internal IT systems for the Town of Jupiter.

2. Do I call Information Systems for general information about what is going on in the Town?: No. You will need to direct your call to the primary number (561) 746-5134, or you can visit our website at; Town of Jupiter Website

3. Can the Town of Jupiter I.S. Department assist me with my computer when it malfunctions?: No. You will have to take your computer to a quaified computer dealer or call tech support for your operating software to trouble shoot your computer. The Town's computer department does NOT perform that service to the public.

4. If I have questions about the website, do I call the computer department?: You can correspond with our webmaster by emailing Town of Jupiter Webmaster

5. Can I bring my computer into the computer department for the Town of Jupiter to trouble shoot or repair?: No. The computer department can repair internal equipment owned by the Town of Jupiter but cannot trouble shoot nor repair computers owned by our citizens.

6. Do I call Information Systems to learn if there are RFP's or Quotes for technology support projects?: Bids, RFP's and quotes will be listed on-line with the Town of Jupiter website at www.jupiter.fl.us under "Bids for Town Projects". When you click on the link, you will have choices to click on. Please choose the appropriate choice for RFP's and etc.

7. Does the Town of Jupiter purchase remanufactured toner product?: No. It is the policy for the Town of Jupiter to purchase Original Equipment Manufactured (OEM) products to lower our maintenance and repair costs that we have encountered in the past, with remanufactured products.

8. When an RFP has been posted, can I call an employee to learn more about it?: No. You will have to go onsite and download the information to learn about available bids. Be sure to attend any mandatory meetings, and you can ask questions then. Answers to the questions will be posted with the bid. The "Cone of Silence" will be in process and procedures are in place that prevents discussion of the active bid.

9. Can I just stop by anytime without an appointment to visit contacts with the computer department?: We recommend that you make an appointment in advance to assure contact with an I. S. employee. Otherwise, you may not be able to visit if they are otherwise engaged and will be unavailable.

10. Can I get copies of RFP's or Quotes from the Town of Jupiter?: Our bids and quotes are online and can be downloaded from the Demandstar website. If you are having trouble downloading, you can contact their help number for assistance (posted on their website).

11. Can I send the I.S. Department a sample toner cartridge to try out?: No. The Town of Jupiter I.S. Department will NOT accept any toner cartridge that we did not request through a purchase order or other through other means.

12. Can I call the Town of Jupiter to get a survey of the number of equipment, type of equipment and what they are going to purchase in the upcoming budget year?: The I. S. Department does not provide surveys over the telephone, as it is too time consuming. If this is a request you absolutely need, you can make an inquiry through the Town Clerks office. Please understand there is a cost involved for information gathered from the many departments that carry computer and printer equipment that you might inquire about.

13. How can I get information on whom to call within the I.S. Department if I need to contact an employee?: Please visit our website at http://www.jupiter.fl.us and click on "Contact Us". You can review the phone book for the Town of Jupiter, here.

14. Can I call the I.S, Department for recommendation on what type of computer equipment that I should buy?: No. The computer department will not make recommendations. This purchase must be done by your own research based on cost and quality that best matches your needs.