FAQs • Jupiter, FL • CivicEngage

What will be done with the results?: The Town of Jupiter uses the results of the citizen survey to assess its performance in a variety of areas. It also uses the results to identify areas of opportunity, and to develop new initiatives for its annual update of the strategic plan. Because the survey allows the Town to benchmark itself against other cities and towns in Florida and across the nation, it's a useful tool in determining how well the Town does in delivering the services that contribute to the community's overall well-being and quality of life. Over time, the Town is also able to compare year-to-year results to see if trends are improving, and to adjust its strategies where trends may be showing a decline in satisfaction. To view past year's results, visit the citizen survey webpage.

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Citizen Survey

1. How did you get my address?: Your address was sampled at random from a list of all addresses from the post office within the Town boundaries. This is a standard service offered by the post office. It is not a city government file and no household member is named in the file.

2. I received your survey, and while I own the property that it was sent to, I don’t live there. What should I do?: The current resident of the property - whether owner or tenant - should complete the survey.

3. What is the purpose of requesting the person who most recently had a birthday complete the survey?: We have randomly selected households within our jurisdiction to receive the survey. We like to choose in an unbiased way a person within each household to complete the survey. This way we ensure the results are representative of our community as a whole. While it may seem a bit strange, using the “birthday method” is a simple way to select an adult from within each household without permitting bias in our results.

4. I am the person in my household who most recently had a birthday, but I am not very informed about the issues covered in the survey. Can I give the survey to someone else in my household who is more i: We would prefer that you complete the survey. The “birthday method” described in the survey cover letter creates the most representative sample of our jurisdiction. You’ll be surprised at how much you can contribute!

5. I doubt that you are interested in my opinion, since I rarely leave my home. Should I really complete the survey?: Yes, the government is here to serve all residents, and it is important to us that we get feedback from a complete cross-section of our residents.

6. If I filled out the survey when I first received it, should I fill it out again now that I have received a second copy?: No, please don’t fill it out again. Because responses are anonymous, we don’t know who already completed a survey. Since we only want one response from each person, those who already sent in a survey should not return another one. The second copy is distributed as a reminder to all people selected to be sent a survey. Thank you for completing the first survey.

7. I was not sent a survey, but I would be happy to complete one, and I think you should be interested in my opinion.: The sample for the mailed survey was designed to be as representative as possible of the population of our city, and households were selected randomly. For those who did not receive a mailed survey but would like to provide input, an online survey will be available after December 27th on our website.

8. What will be done with the results?: The Town of Jupiter uses the results of the citizen survey to assess its performance in a variety of areas. It also uses the results to identify areas of opportunity, and to develop new initiatives for its annual update of the strategic plan. Because the survey allows the Town to benchmark itself against other cities and towns in Florida and across the nation, it's a useful tool in determining how well the Town does in delivering the services that contribute to the community's overall well-being and quality of life. Over time, the Town is also able to compare year-to-year results to see if trends are improving, and to adjust its strategies where trends may be showing a decline in satisfaction. To view past year's results, visit the citizen survey webpage.

9. On the survey, why is “Hispanic” separate from “Race”?: We want to compare the demographic profile of those responding to the demographic profile of the municipality as presented by the Census. In order to be able to do this we asked our race and ethnicity question the same way the Census does. The census designates Hispanic as an ethnicity, not a race.

10. Can I submit my survey online?: If you received a paper copy of the survey in the mail, we prefer that you complete that version of the survey and return it to the survey company in the provided envelope. This method helps us to maintain the integrity of our survey process. If you did not receive a paper copy in the mail, you may still participate by filling out a survey online. The link to the online survey will be available after December 27th on our citizen survey webpage.