Frequently Asked Questions

The Town of Jupiter’s Utilities Department is upgrading its system from Automatic Meter Reading (AMR), which has become outdated technology, to Advanced Metering Infrastructure (AMI) state-of-the-art technology. AMI provides advanced metering technology with improved accuracy and near real-time access to usage data for both customers and utility staff. Early detection of leaks or other unusual water consumption trends will be more easily recognized with AMI, resulting in improved response time and consumer satisfaction, and cost savings associated with wasted water and water damage. AMI transmits encrypted metering data over a secure network to the Town’s Utility databases for access by Town of Jupiter Utility Customer Service staff. Customers will also have access to their water consumption data via an online portal and smart device application.  

You will be notified 1-2 weeks prior to the installation crew arriving in your neighborhood. Work will be conducted between the hours of 7:00 am and 5:00 pm. The Town’s contractor will knock on your door immediately prior to the commencement of work at your property in order to provide notice that water service to the home will be shut off. Following the installation, the contractor will either knock on your door or place another notification on your front door knob, indicating completion. The contractor will not need to enter your home to complete the installation.

Please ensure there are no obstructions that would impede access, such as landscaping, fencing, or decorations, within three feet of the current meter box. You do not need to be present at the time of installation. A notification will be sent to you about 1-2 weeks in advance. The entire process will take about 20-30 minutes, and will require your water to be shut off temporarily, for about 5-10 minutes. Once installed, another notification will be left on your door indicating completion.

The Town of Jupiter Utilities Department has contracted with Core & Main and VEPO to install AMI technology throughout the service area. Meter technicians have undergone background checks and will be identifiable by their company uniform or badge, which they are required to wear at all times. Contractor vehicles will also be identified by a temporary Town of Jupiter Utilities Contractor logo. At no time will they need to enter your home; all work will be completed outside.

The data is submitted via radio frequency that is weaker than a typical cordless phone. It will not impact the use of devices in your home or business, or utilize your own data network.

In some instances, residents with older meters in need of repair will experience a change in their bill due to the accuracy of the new technology. This efficient and accurate data from your daily water usage will be available to you through an online portal or by contacting our Customer Service team at 561-741-2300 or Utilities@jupiter.fl.us.

If customers encounter any issues, such as a leaking meter, or have any additional questions, please contact our Customer Service team at 561-741-2300 or Utilities@jupiter.fl.us.