Water & Stormwater Utilities
COVID19 - What’s Up JUP?
From time to time we’ll be providing updates on the status and happenings with Town services and departments. Here’s what’s up in the Water Utilities Department:
- The water supply is safe, and drinking water quality continues to exceed standards as the Jupiter community has come to expect.
- The Water Utility had established plans in place to maintain service while managing through a pandemic, and remains fully operational with no anticipated impacts to levels of service.
- Meter readings were not able to be processed on their normal schedules, so if your meter was scheduled to be read between March 23 and March 31, we were unable to generate your bill this month. You will receive a single bill later that will include water usage from both March and April, due in May. If your meter was scheduled to be read between April 1 and April 17, your monthly bill will be delayed. Late fees and disconnections will not be processed due to non-payment during this period.
- If you have any questions about your account or your bill, our Customer Service staff is available Monday through Friday, 8am-5pm at 561-741-2300 or email@example.com. If you have after-hours water emergency, call 561-741-2609.
Financial Relief for Local Businesses
At the May 19th Town Council Meeting, the Jupiter Town Council approved a program to provide financial relief to local businesses. For two billing cycles, affected businesses will be given an instant rebate on their water utility base facility charges, commodity charges, and fire line charges. The billing line item will read “COVID 19 Relief" for those affected businesses.
Jupiter is fortunate to have such a financially-stable water utility that provides high-quality water through a reliable distribution system. Business customers help support the long-term financial viability of the utility, and this is an opportunity to give back during this unprecedented time and assist local businesses with their reopening and recovery process.
About the Water Utilities Department
Jupiter Utilities consists of 73 employees dedicated to meeting your daily water and stormwater service needs.
The Town’s Utility is committed to maintaining its established role in the industry as a standard of excellence with a commitment to a sustainable community in concert with our unique environment.
Jupiter’s Water Treatment Facility includes the most advanced treatment technologies providing the best drinking water with the least demand on our local fresh water resources.
In 1978, the Town of Jupiter purchased the water system from Tri-Southern Utilities. At the time, the system’s average daily flow was only 2.5 million gallons per day and served a population of approximately 15,000 people.
Today, the water utility is capable of producing 30 million gallons a day of ultra-pure drinking water. It serves more than 86,000 people living in Jupiter, Juno Beach, and unincorporated areas of Palm Beach and Martin Counties.
For more detailed information regarding the Utility click here.
Our Customer Service Center is located in Town Hall at 210 Military Trail, Jupiter, FL, 33458